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Refund policy

We want you to love your purchase. If something is not right, we’re here to help.

Returns

We offer aΒ 30-day return policy, which means you haveΒ 30 days from the date of deliveryΒ to request a return.

To be eligible for a return, your item must be:

  • in theΒ same conditionΒ you received it
  • unused and unworn
  • with any original tags if applicable
  • in itsΒ original packaging
  • accompanied by yourΒ receipt or proof of purchase

To start a return, please contact us atΒ contact@yemmagoods.comΒ with yourΒ order numberΒ and theΒ reason for the return.If your return is accepted,

we will provide instructions on how and where to send your package.

Returns must be sent to:

Yemma Goods
260 Vinewood Pl
Holly Springs, NC 27540-9801
United StatesItems sent back without requesting a return first will not be accepted.

Return Shipping

  • If your item arrivesΒ damaged,Β defective, or if we sent theΒ wrong item, we will provide aΒ prepaid return shipping label at no cost to you.
  • If you are returning an item due to aΒ change of mindΒ and there is no issue with the product or our service, theΒ cost of return shipping is the responsibility of the customer.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong item, contact us right away atΒ contact@yemmagoods.comΒ so we can review the issue and make it right.

Non-Returnable Items

We do not accept returns on items bought during a sale except if they arrive damaged.

Exchanges

We do acceptΒ direct exchanges. If you would like to exchange an item, please contact us withinΒ 30 days of delivery.

Once your return is received and inspected, we can process the exchange for the requested item, subject to availability.

Exchange shipping costs are subject to previous "Return Shipping" policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.If approved, your refund will be issued to yourΒ original payment methodΒ withinΒ 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.If more thanΒ 15 business daysΒ have passed since your refund was approved and you have not received it, please contact us atΒ contact@yemmagoods.com