Frequently Asked Questions
Products & Craftsmanship
Are your products really handmade?
Are your products really handmade?
Yes. Our pieces are handmade by skilled artisans in Morocco using traditional techniques. Slight variations in color, grain, shape, or finish are natural and part of each itemβs character.
Where are your products made?
Where are your products made?
Our products are handcrafted in Morocco in collaboration with artisans from different regions known for their craft traditions.
Will my item look exactly like the photo?
Will my item look exactly like the photo?
Not exactly. Since our products are handmade and often made from natural materials, each piece will have its own small variations.
What is thuya wood?
What is thuya wood?
Thuya wood is a rare wood native to Morocco, known for its rich burl grain, warm tones, and natural aroma. It is often used to create boxes, decor, and functional pieces.
Does thuya wood have a natural scent?
Does thuya wood have a natural scent?
Yes. Thuya wood often has a distinctive natural fragrance, especially when new.
How do I care for handmade items?
How do I care for handmade items?
Care depends on the material. In general, we recommend gentle handling and cleaning with a soft dry or lightly damp cloth. Avoid harsh chemicals and prolonged moisture unless the item is specifically made for wet use.
Orders & Purchases
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. Weβll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt unless it's already sold out by the time of requesting an exchange. Simply let us know the item youβd like to exchange for, and weβll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
Do you ship from Morocco or from the USA?
Do you ship from Morocco or from the USA?
All of our items are stocked and shipped from the USA for faster and reliable delivery. In some cases of unexpected sold outs or damaged inventory, existing orders may ship directly from Morocco depending on availability.
How long does shipping take?
How long does shipping take?
Delivery take 2-5 days for standard shipping, we offer express 2 days shipping as well for an extra cost.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasnβt been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, weβre unable to make changes.
Wholesale
Do you offer wholesale?
Do you offer wholesale?
Yes. We do offer wholesale for our existing catalog and for custom products as well.
How can I inquire about wholesale pricing or bulk quantities?
How can I inquire about wholesale pricing or bulk quantities?
You can reach out through our wholesale contact page HERE or email us at contact@yemmagoods.com with the items and quantities you are interested in, and we will get back to you with details.
Do you ship wholesale orders door to door or to port/airport?
Do you ship wholesale orders door to door or to port/airport?
Yes. Depending on the order and your preference, we can arrange door-to-door delivery or shipment to your preferred port or airport.